Privacy Policy
Who we are
Manchester Heat Pumps is operated by The Heating People, a trading name of Mark Knowles Limited.
Mark Knowles Limited is registered in England and Wales.
Company Number: 07762785
VAT Number: 124318638
Website: https://manchesterheatpumps.co.uk
For the purpose of this privacy policy, “we”, “our” and “us” refers to Manchester Heat Pumps, The Heating People and Mark Knowles Limited.
This privacy policy explains how we collect, use and protect your personal information when you visit our website, contact us, submit an enquiry, use our forms, or interact with our online services.
What personal information we collect
When you contact us through this website, we may collect:
Your name
Your phone number
Your email address
Your postcode or address
Details about your property
Details about your heating system
Information you provide about your enquiry
Any photos, documents or messages you choose to send us
Website usage information such as pages visited, device type, browser type and IP address
We only collect information that helps us respond to your enquiry, provide advice, arrange estimates, improve our service, or manage our website.
Why we collect your information
We may use your information to:
Respond to your enquiry
Contact you about heat pump installation or heating services
Arrange a discovery call, survey or estimate
Provide advice about your property and heating options
Send relevant follow-up information
Manage customer service and support
Improve our website and marketing
Monitor website performance and security
Meet legal, tax or business record requirements
Our lawful basis for processing your data may include consent, legitimate interests, contract, or legal obligation, depending on how and why you contact us. The ICO explains that businesses must identify a lawful basis before using personal information and explain this in their privacy information. (ICO)
Enquiries and lead handling
When you submit an enquiry through Manchester Heat Pumps, your details may be passed to The Heating People so that Liam and the team can contact you about your heat pump enquiry.
The Heating People is a trading name of Mark Knowles Limited, which is the business responsible for contacting you, providing advice, arranging surveys, and delivering any agreed heating work.
Contact forms and website chat
If you complete a contact form, request an estimate, or use website chat, we collect the information you provide so we can respond to your enquiry.
This may include your name, contact details, postcode, property details, heating requirements and any other information you choose to share.
Some of our website forms and chat tools may be provided by trusted third-party software providers. These providers help us collect and manage enquiries securely.
Comments
Comments are not currently enabled on this website.
If comments are enabled in the future, we may collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
Media uploads
If you upload images or documents through a form or send them to us as part of an enquiry, please avoid including unnecessary personal information.
Images can sometimes contain embedded location data, such as EXIF GPS information. If you send us photos, we may use them to help understand your heating system, property layout, access, or installation requirements.
Cookies
This website may use cookies and similar technologies.
Cookies are small files placed on your device to help the website work properly, improve performance, understand visitor behaviour, and support marketing or enquiry tracking.
We may use:
Strictly necessary cookies
Analytics cookies
Performance cookies
Marketing or tracking cookies
Form and chat-related cookies
Non-essential cookies, such as analytics or marketing cookies, should only be used where appropriate consent has been given. The ICO says cookie consent must be freely given, specific, informed and involve a clear positive action. (ICO)
You can usually manage or block cookies through your browser settings.
Analytics and website tracking
We may use analytics tools, such as Google Analytics or similar services, to understand how visitors use the website.
This helps us see which pages are useful, how people find the website, and how we can improve the user experience.
Analytics data may include information such as device type, browser type, pages visited, time spent on the site and general location data.
Embedded content from other websites
Pages on this site may include embedded content from other websites, such as videos, maps, forms, reviews or social media content.
Embedded content behaves in the same way as if you had visited the other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content.
Examples may include Google Maps, YouTube, review widgets, form providers, chat tools and social media platforms.
Who we share your data with
We may share your information with trusted providers where necessary to respond to your enquiry or operate the website.
This may include:
The Heating People
Mark Knowles Limited
Website hosting providers
Form and chat software providers
Email and communication providers
Analytics and tracking providers
Professional advisers, where required
Regulators or authorities, where legally required
We do not sell your personal information.
How long we keep your data
We keep personal information only for as long as needed.
Enquiry information may be kept while we respond to your enquiry and for a reasonable period afterwards for customer service, record keeping and business purposes.
If you become a customer, we may retain relevant records for longer where needed for warranties, service history, accounting, legal or tax reasons.
Your rights
Under UK data protection law, you may have the right to:
Ask for a copy of the personal data we hold about you
Ask us to correct inaccurate information
Ask us to delete your personal data
Ask us to restrict how we use your data
Object to certain types of processing
Withdraw consent where processing is based on consent
The ICO explains that individuals have the right to be informed about how their personal data is collected and used, including the purposes, retention periods and who it is shared with. (ICO)
To make a request, please contact us using the details on this website.
Where your data is sent
Your data may be processed by third-party systems used to operate this website, manage enquiries, provide analytics, prevent spam, or deliver customer service.
Some providers may process data outside the UK. Where this happens, we expect appropriate safeguards to be in place.
Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
However, no website or online system can be guaranteed to be completely secure.
Contact us
If you have any questions about this privacy policy or how your personal information is used, please contact:
Manchester Heat Pumps
Operated by The Heating People, a trading name of Mark Knowles Limited
Company Number: 07762785
VAT Number: 124318638
Website: https://manchesterheatpumps.co.uk
Updates to this policy
We may update this privacy policy from time to time.
The latest version will always be available on this page.